Exchange and Replacement

SHOP WITH CONFIDENCE.

Shop at Arabella Skin Care with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange/replacement within the guidelines outlined below. This policy applies to all purchases made with us. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Exchanges will only be facilitated for the goods purchased through www.arabellaskincare.com/

Exchange/Replacement Policy

• Product will be exchanged within 7 days of purchase
• Original receipt must be attached
• Product must be in original packing
• If customer has received what they ordered, delivery charges will be borne by customer
• Products purchased online can only be exchanged online
• Product must be evaluated by the QA team before making an exchange
• The time period for an exchange request can be 5–7 business day
• In-case of stock out, customer has to wait till the arrival of the stock, and upon agreement we can provide online store credit
• We reserve the right to reject the exchange or return requests based on the conditions stated above

Claims

We are here to facilitate our customers and offer claims on the following conditions:

• No claims of exchange/replacement of products bought on the website will be catered at any physical store having Arabella Skin Care products in any city
• A claim has to be made after three days of the product reaching the customer
• Products purchased from Retail stores will not be entertained at our online store in either way (Exchange or Replacement)
• Customer has to send the order back to Arabella Skin Care for the evaluation bearing delivery charges
• No claims will be accepted on products that have been previously replaced or exchanged
• If a product is damaged by the consumer it will not be exchange or replaced
• Any product that comes back without receipt will not be catered to if an exchange request is made outside the specified time frame
• Products with tampered or missing serial numbers will not be entertained
• Items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods
• Lead time for the claim decision shall be 7 working days
• In-case of legitimate claim, online store credit will be provided
Online Store Credit
• Online store credit will be provided in the below mentioned scenarios:
• In case of a legitimate claim
• In case of exchange, if the required product is stocked out
• If the customer paid online and has not receive the parcel
• If the customer has paid online but refuses to accept the product upon delivery and has requested a refund of the amount.